Items may vary slightly in design from the pictures shown General terms of trade Our liability is limited to free replacement of goods found to be defective through faulty materials or workmanship, and must be returned within 14 days from the date of purchase. No goods exchanged or credited after 14 days. No claims allowed for pilferage or damage unless we are notified in writing immediately. Notice of non-delivery must be given within 14 days of invoice date. All goods are the property of Sensiva until full payment is received. How to order To order via our website please use our online order form, which is available with in our products section. On receipt of your payment we will process your order. Pricing All prices detailed in our products include VAT, but exclude P&P. Minimum Carriage Paid Order Orders under £20 will be subject to a £5 P&P charge within the UK. Delivery charges for goods to areas outside the UK by agreement. Method of payment Payment will be with order at first until credit terms are agreed once a trading history has been established. We accept payment by cheque. A cheque guarantee card number and your name, address and telephone number must all be written on the reverse of the cheque. Delivery times We aim to dispatch your order within two working days of payment clearing. We will normally use the recorded delivery (next day service). Privacy statment Our Privacy Policy At Sensiva, we are committed to protecting your privacy. No information will be passed on to any other parties. What information do we collect? We do not capture and store any information about any individuals who access this website, except where you choose to provide us with your personal details by e-mail, or by otherwise enquiring about or ordering any of our services. If you enter into an agreement with us for the provision of any of our services, we will retain and store the information you give us on the contract document and other associated information you provide to us. How do we use it? If we retain your personal information as a result of an enquiry you make to us about our services, we will only use that information in replying to you alone. Where you have entered into a purchase/agreement with us, we will use the information in the administration of that agreement and, where you have consented to this further use, to contact you to offer complimentary services. You can withdraw any consent given by contacting us by e-mail at enquiries@sensivauk.com We do not sell, trade or rent your personal information to others. What about cookies? 'Cookies' are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to track site usage so that we can develop our website to customers' needs and ensure that our high quality service is maintained. Enquiries We welcome your comments and enquiries about privacy. Please address any enquiries to us at enquiries@sensivauk.com